At Artivo Gallery, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds
Refund requests must be made within [ 14 days] from the date of delivery.
Items must be returned in their original condition, unused, and in the original packaging.
Custom or personalized orders are non-refundable unless defective or incorrect.
2. Refund Process
To initiate a refund, contact us at info@artivogallery.com with your order details and reason for return.
Once approved, you will receive instructions on returning the item.
After receiving and inspecting the item, we will process your refund within [14 ] days.
3. Non-Refundable Items
Custom-made or personalized products
Gift cards and promotional items
Items not returned in their original condition
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure the safe return of your item.
5. Late or Missing Refunds
If you haven’t received a refund within the stated timeframe, please check with your bank or payment provider.
If the issue persists, contact us at info@artivogallery.com for assistance.
6. Exchanges
We offer exchanges for defective or damaged items. Contact us within [14 days] to arrange an exchange.
7. Contact Us
If you have any questions about this refund Policy, please contact us at: Email: info@artivogallery.com or Send your message on
